Customer Relationship Management (CRM)
Enchant Customer Relationship Management (CRM) Tool
Enchant CRM can help manage customer data, streamline sales and marketing processes, automate tasks, and provide valuable insights into customer behavior. With our CRM tool, businesses can track customer interactions, segment customers into different groups, and personalize customer experiences.
In addition, Enchant can help businesses create more efficient customer service processes, as well as build stronger relationships with customers.
Centralize All Customer Information
- Manage all your customer contact information from a single place.
- Segment your customers into meaningful groups using conversation labels.
- Automate repetitive tasks such as lead generation and follow-up activities with rules.
Browse and Search Your Entire Customer Base
- Find any customer instantly by name, email, or phone number.
- Customer records are created automatically from inbound conversations — no manual data entry required.
Personalized Service Across All Channels
- Track and respond to conversations happening over email, phone, live chat and social media.
- Provide personalized customer service at scale with easy access to customer information and past interactions.
Understand Every Customer at a Glance
- View ticket volume, channel distributions, and satisfaction ratings instantly for any customer.
- Identify your most active customers and spot trends before they become problems.
- Access the data you need to deliver personalized, informed support at scale.
Strengthen Your Customer Relations
- Get a complete picture of your customers by integrating your sales data and custom business data.
- Track customer interactions, sales performance, customer satisfaction, and other key metrics.
Common Questions
What does it require on my end to setup Enchant?
For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For chat widget, please see the messenger page for more details.
For website setup, please see the knowledge base page for more details.
How much does Enchant cost?
Enchant costs $20 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
For more details, please see the pricing page.
Can I try out Enchant and see if it works for my company?
Yes, Enchant has a no-credit-card required 30-day free trial.
Unlock Deeper Customer Relationships Today
Try out Enchant today, free for 30 days!
