AI-Powered Customer Service Software

Built natively into your omnichannel workflow, our AI handles the heavy lifting so your team doesn’t have to. From autonomous agents resolving routine tickets end-to-end, to smart drafting tools that accelerate human replies, Enchant delivers faster, smarter, and more consistent customer experiences.

Plus, our transparent pricing means you only pay for the value you get. Enchant’s AI is priced based on the volume of customers you help each month - completely eliminating expensive per-agent AI fees and unpredictable per-resolution charges.

Resolve Tickets Autonomously with AI Agent

Autopilot for Support: AI Agent handles customer conversations end-to-end and resolves common questions entirely on its own.
Train on Your Content: The AI Agent learns directly from your knowledge base, website, or documents to provide highly accurate answers.
Smart Human Routing: When the AI reaches its limits, it smoothly hands the conversation off to a live agent so no customer is left waiting.
Brand Alignment: Easily customize the AI’s personality and tone to mirror your company’s unique voice.
Omnichannel Ready: Available on live chat today, with support for more channels coming soon.

Accelerate Responses with Smart AI Drafts

Instant First Replies: Automatically generates ready-to-send draft responses based on your knowledge base and past conversations.
Context-Aware Answers: Every draft is highly personalized and relevant, factoring in the specific customer’s background and history.
Consistent Brand Voice: Maintain a consistent brand voice as AI learns your team’s writing style and tone over time.
Human-in-the-Loop: AI handles the heavy-lifting task of composing the message, leaving human agents to simply review, refine, and send.

Polish Every Response with AI Writer

Refine Your Message: Expand on quick thoughts, adjust tone, and tailor wordiness to write personalized replies for every customer.
Built-In Proofreading: Instantly fix spelling and grammar errors right inside the composer before hitting send.
Elevate Your Communication: Send well-polished, professional messages every time - no extra editing tools needed.

Master Long Conversations with AI Summaries

Get Up to Speed Instantly: Transform lengthy conversation threads into highly readable bullet-point summaries.
Reduce Mental Fatigue: Reduce scroll fatigue by removing the need to parse wordy messages, allowing agents to focus entirely on the solution.
Streamlined Escalations: Pass tickets between teams effortlessly with summarized context, ensuring no loss of information during human handoffs.
One-Click Refresh: Regenerate the summary with a single click to capture new information as the conversation continues.

Move Faster with AI Suggestions

Smart Labeling: Let AI automatically suggest labels so every conversation is categorized and easy to track.
Quick Answers: Reduce search time with instant recommendations for the most relevant canned responses right when you need them.
Effortless Workflows: Keep workflows organized and consistent across your entire team without extra manual effort.

Frequently asked questions

How long does it take to set up and train the AI?

You can start seeing the ROI almost immediately. AI writing tools like text expansion, translation, and thread summarization work the second you turn them on.

For auto-resolution, your AI Agent can be deployed in under a day - just point it to your website or knowledge base, and it learns your business in a matter of hours.

Contextual features, like AI Drafts and AI Suggestions, rely on your past conversations to get smarter over time, delivering significant results within the first few days of use.

Does Enchant charge per-agent or per-resolution fees for AI add-ons?

Absolutely not. Enchant’s AI pricing eliminates the two biggest frustrations with typical help desk pricing models:

No per-agent fees: Your entire team gets full access to our AI features at no extra cost per seat.
No per-resolution charges: You won’t get hit with an unpredictable, resolution-based bill at the end of the month.

Instead, we use a transparent model based purely on the number of customers you help each month, so your costs only scale smoothly alongside your business growth. For more details, check out our pricing page.

Will the AI Agent hallucinate or give wrong answers to my customers?

Enchant’s AI Agent prioritizes accuracy over forced deflections. Our AI is never incentivized to guess just to claim a “resolved” ticket.

We have built it with strict guardrails so that its answers rely strictly on your content. If it doesn’t know the answer, it won’t guess - it seamlessly escalates the conversation to a human agent with full context.

While AI can still make mistakes, our customers report that the significant boost in efficiency and customer satisfaction far outweighs the occasional inaccuracies.

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For chat widget, please see the messenger page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $20 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

For more details, please see the pricing page.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.

Supercharge Your Customer Service with AI

Try out Enchant today, free for 30 days!

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